Introduction
At Hostelmigo, we strive to ensure your satisfaction with our services. This Refund, Returns, and Exchange Policy outlines the conditions under which refunds, returns, and exchanges will be processed. By using our services, you agree to this policy.
1. Refund Policy
1.1 Booking Cancellations by Travelers
- If you need to cancel a booking, please do so as soon as possible.
- Refunds for cancellations will depend on the cancellation policy of the specific hostel.
- Some hostels may offer full refunds, partial refunds, or no refunds depending on the notice period given.
1.2 Booking Cancellations by Hostel Owners
- If a hostel owner cancels your booking, you are entitled to a full refund.
- We will process the refund to your original payment method within 7-10 business days.
2. Returns Policy
2.1 Physical Products
- Currently, Hostelmigo does not sell physical products. Therefore, a returns policy for physical goods is not applicable.
3. Exchange Policy
3.1 Booking Changes
- If you need to change your booking (e.g., change dates or room type), please contact the hostel directly.
- The ability to make changes will depend on the hostel's policies and availability.
4. Non-Refundable Situations
4.1 No-Show
- If you do not check in on the scheduled date and fail to inform the hostel, you may not be eligible for a refund.
4.2 Special Promotions
- Bookings made under special promotions or discounts may have different refund policies, which will be communicated at the time of booking.
5. How to Request a Refund or Exchange
5.1 Contact Us
- To request a refund or exchange, please contact our customer support team at [contact email] or [contact number].
- Provide your booking details and the reason for your request. We will guide you through the process.
6. Processing Time
- Refunds and exchanges will be processed within 7-10 business days from the date of approval.
- Refunds will be credited back to your original payment method.
